Quality Guarantee

We want you to be satisfied with the quality of the products you order through Bottled Art. If you are not satisfied with the quality
of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and
find a solution. If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to
your customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure your customers
are happy with their orders. If a replacement order is not feasible, or your customers can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

​

Return Policy

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy
to send a replacement order on your behalf.

​

For orders that are returned to the sender, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the
shipping of the order.

​

Orders may be returned to the sender for the following reasons:

• Wrong Address: If you or your end customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

• Rejected by the Recipient: If your customer rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

• Unclaimed: If your customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).

​

We use the third-party service Gelato.com for product creation and order fulfillment so some of your details will be shared with them. You can find out more about their own privacy policy on their website at https://www.gelato.com.

 

​

​

​

​